Terms of Service

Last Updated: May 6, 2026

Please read these Terms of Service carefully before using CarConfidence.

By using our website, purchasing a vehicle report, or accessing any CarConfidence services, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. About CarConfidence

CarConfidence provides AI-powered vehicle analysis, MOT history insights, mileage checks, valuation guidance, and vehicle risk reporting for UK vehicle buyers.

Reports are generated using publicly available vehicle data, third-party data providers, and AI-generated analysis.

CarConfidence is designed to support research and decision-making only.

2. Our Services

CarConfidence provides one-off digital vehicle reports and related AI-powered analysis services.

Services may include:

• Vehicle Confidence Scores
• MOT history analysis
• Mileage consistency checks
• Vehicle risk indicators
• AI-generated vehicle insights
• Vehicle valuation guidance
• Downloadable PDF reports
• Optional WhatsApp or email delivery

Reports reflect information available at the time they are generated.

Vehicle history and external data sources may later change or be updated.

3. No Mechanical or Professional Advice

CarConfidence does not provide:

• Mechanical inspections
• Financial advice
• Legal advice
• Vehicle warranties
• Insurance advice
• Guarantees regarding vehicle condition

Our reports and AI-generated outputs are informational only.

You should always carry out independent inspections, checks, and due diligence before purchasing a vehicle.

CarConfidence is not responsible for vehicle purchase decisions made using our reports.

4. Data Accuracy

We aim to provide accurate and useful information. However:

• Vehicle data may contain errors or omissions
• Third-party data sources may be incomplete or delayed
• AI-generated insights may contain inaccuracies
• Valuation estimates are approximate only

We do not guarantee that any report is fully accurate, complete, or up to date.

Reports should not be treated as definitive statements of vehicle condition or value.

5. Payments and Digital Delivery

Payments are processed securely through trusted payment providers.

Once payment is successfully completed:

• Your report may be delivered instantly
• Reports may be sent via email or WhatsApp
• Digital delivery constitutes fulfilment of the service

You are responsible for ensuring your email address or phone number is entered correctly.

6. Refund Policy

Due to the nature of digital products and instant delivery, purchases are generally non-refundable once a report has been generated or delivered.

However, refunds may be considered where:

• A technical issue prevented report delivery
• Duplicate charges occurred
• The service failed to function correctly

Refund requests can be sent to:

support@carconfidence.ai

Nothing in these Terms affects your statutory rights under UK consumer law.

7. Acceptable Use

You agree not to:

• Use the service unlawfully
• Attempt to copy, scrape, or reproduce reports at scale
• Interfere with the operation or security of the platform
• Use automated tools to abuse the service
• Attempt to reverse engineer the platform or scoring systems

We reserve the right to block access where misuse or abuse is suspected.

8. Intellectual Property

All website content, branding, report layouts, scoring systems, graphics, AI outputs, and platform functionality remain the property of CarConfidence.

Reports are provided for personal use only.

You may not commercially reproduce, resell, distribute, or exploit our content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, CarConfidence shall not be liable for:

• Vehicle purchase losses
• Financial losses
• Missed defects or faults
• Inaccurate third-party data
• AI-generated inaccuracies
• Indirect or consequential damages

Our total liability relating to any purchase shall not exceed the amount paid for the report.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

10. Service Availability

We aim to keep CarConfidence available at all times but do not guarantee uninterrupted access.

We may:

• Modify services
• Update scoring systems
• Change features
• Suspend access temporarily for maintenance or security reasons

without prior notice.

11. Privacy

Your use of CarConfidence is also governed by our Privacy Policy.

By using our services, you agree to the collection and use of information as outlined in our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of CarConfidence after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact Us

For support:

support@carconfidence.ai

For privacy matters:

privacy@carconfidence.ai

For legal matters:

legal@carconfidence.ai

CarConfidence Ltd
United Kingdom