Privacy Policy

Last Updated: May 6, 2026

At CarConfidence, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, reports, and AI-powered vehicle analysis services.

By using CarConfidence, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

CarConfidence provides AI-powered vehicle analysis, MOT history insights, valuation guidance, and vehicle risk reporting for UK car buyers.

Data Controller:

CarConfidence Ltd
United Kingdom

Contact Details:

privacy@carconfidence.ai
support@carconfidence.ai
legal@carconfidence.ai

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when using our services, including:

• Name
• Email address
• Vehicle registration numbers
• Payment and billing details
• Account login details
• Messages sent through support or AI chat features
• Saved searches and vehicle preferences
• Feedback and reviews

2.2 Information Collected Automatically

When you use our website or services, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Website usage activity
• Search activity
• Pages viewed and time spent on the site
• Error logs and technical diagnostics
• Cookie and analytics data

We use cookies and similar technologies to improve performance, security, and user experience.

2.3 Vehicle Data

When you enter a vehicle registration number, we may retrieve publicly available vehicle information from sources such as:

• DVLA
• MOT history databases
• Vehicle specification databases
• Market valuation providers

3. How We Use Your Information

We use your information to:

• Generate vehicle reports and AI insights
• Provide MOT history analysis
• Deliver valuation guidance and risk indicators
• Improve our AI systems and platform performance
• Process payments and manage subscriptions
• Prevent fraud, abuse, and unauthorised access
• Respond to support requests
• Monitor website reliability and security
• Send essential service-related communications

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

Contractual Necessity

To provide our services, process payments, manage accounts, and deliver vehicle reports.

Legitimate Interests

To improve our platform, maintain security, prevent fraud, and analyse service performance.

Consent

For optional marketing communications and certain analytics or advertising cookies.

Legal Obligations

To comply with UK tax, accounting, fraud prevention, and regulatory requirements.

5. AI and Automated Analysis

CarConfidence uses AI technology to generate vehicle insights, risk warnings, valuation guidance, and maintenance observations.

Our systems may analyse:

• MOT history
• Mileage records
• Vehicle age
• Common faults
• Ownership trends
• Market pricing data
• Vehicle condition indicators

AI-generated reports are designed to support research and decision-making only.

Important:

CarConfidence does not provide financial, legal, mechanical, or professional inspection advice. AI-generated outputs may contain inaccuracies and should not be solely relied upon when purchasing a vehicle.

Always carry out independent inspections and checks before buying a vehicle.

6. AI Chat and Recommendation Features

If you use our AI-powered recommendation or chat features, we may store:

• Chat conversations
• Vehicle preferences
• Saved recommendations
• Search history linked to your account

This helps improve continuity and user experience.

We may use trusted third-party AI providers to process AI requests securely.

We do not use your personal data to train public AI models.

7. Payments and Billing

Payments are securely processed through trusted third-party payment providers such as Stripe.

CarConfidence does not store full payment card information on its own servers.

We may retain transaction records for:

• Accounting purposes
• Fraud prevention
• Legal and tax compliance

8. Cookies and Analytics

We use cookies and analytics technologies to:

• Keep users signed in
• Improve website performance
• Understand user behaviour
• Monitor errors and technical issues
• Measure marketing effectiveness

Some cookies are essential for the platform to function properly.

Analytics and marketing cookies are only activated where required by consent laws.

You can manage cookie preferences through your browser settings or cookie banner preferences.

9. Third-Party Services

We use trusted third-party providers to operate parts of our platform, including:

• Stripe for payment processing
• AI service providers
• Website hosting providers
• Analytics and performance monitoring services
• Customer support tools

These providers process data under their own privacy and security policies.

10. Data Retention

We retain personal information only for as long as necessary to provide our services and meet legal obligations.

Typical retention periods include:

• Account data: While your account remains active
• Payment records: Up to 7 years
• AI chat history: Up to 12 months
• Error and security logs: Up to 90 days
• Marketing preferences: Until withdrawn

You may request deletion of your account and personal information at any time.

11. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where applicable

To exercise your rights, contact:

privacy@carconfidence.ai

We aim to respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

ICO Website:
https://ico.org.uk/make-a-complaint/

12. Security

We use technical and organisational security measures designed to protect your information, including:

• Encryption
• Secure payment processing
• Access controls
• Monitoring and fraud prevention systems
• Secure hosting infrastructure

However, no online platform can guarantee complete security.

13. International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we use appropriate safeguards designed to protect your information in accordance with UK GDPR requirements.

14. Children’s Privacy

CarConfidence is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where significant changes are made, we may notify users directly or update the “Last Updated” date at the top of this page.

Continued use of our services after updates take effect constitutes acceptance of the updated policy.

16. Contact Us

For privacy and data protection requests:

privacy@carconfidence.ai

For customer support:

support@carconfidence.ai

For legal matters:

legal@carconfidence.ai

CarConfidence Ltd
United Kingdom